Knowledge Base
How BusyBots' per-organization knowledge base works, what gets indexed automatically, and how to add your own content.
Every organization has its own knowledge base that BusyBot draws on automatically when answering questions. It grows on its own as your team uses the platform, and you can add to it directly.
What gets indexed automatically
The knowledge base auto-indexes content from across your organization as it's created, including:
- Voice call transcripts and call summaries
- Contact notes and comments
- Contact tasks
- Deals and projects
- Contact profiles
- Uploaded documents
You don't need to do anything for this content to become searchable — it's embedded and indexed shortly after it's created.
Adding content manually
Go to Knowledge Base in your dashboard sidebar and select Add Document. Give it a title, choose a content type (plain text, Markdown, PDF, HTML, or JSON), and paste in the content — up to 100,000 characters. It's indexed in the background and becomes searchable once processing completes.
You can also ask BusyBot to add content to the knowledge base directly in conversation — it has a dedicated tool for this. See BusyBot Tools.
How retrieval works
When you ask BusyBot a question on the dashboard chat or Telegram, it automatically searches the knowledge base for relevant content and includes it as context before generating a response — this is always on, with no separate step required. The ElevenLabs voice widget uses its own internal retrieval for platform help content.
Multi-tenant isolation
Knowledge base content is strictly scoped to your organization — there's no cross-organization search, and BusyBot never surfaces another org's data.
Verification
After adding a document, ask BusyBot a question that only that document could answer. Once indexing completes, BusyBot's response should reference the content you added.
Troubleshooting
BusyBot doesn't reference a document I just added. Indexing happens shortly after upload — wait a few moments and try again. If it's been longer than a few minutes, check the document's status on the Knowledge Base page.
Content type is unclear. If you're not sure which content type to pick, text/plain works for any plain text — the content type mainly helps with formatting and future processing, not whether it gets indexed.